At Fanaticswear, we are committed to delivering high-quality apparel, accessories, and lifestyle goods created with precision and care. Your satisfaction matters to us, and we want you to shop with confidence. If your order doesn’t meet your expectations for any reason, our return and refund policy is designed to provide a transparent and hassle-free experience.
Order Modification or Cancellation
- Requests to modify or cancel an order must be made within 6 hours of purchase.
- After this timeframe, processing or production may have already begun, and changes may no longer be possible.
- To submit a request, please contact our support team at [email protected] with your order number and specific details.
Returns
- Returns are accepted within 30 days of delivery. Items must be unused, in their original condition, and include all original tags.
- Personalized or custom-made products, along with gift cards, are not eligible for return.
- To initiate a return, email [email protected] with your order number and reason for return. If applicable, we will issue a prepaid return label for you to print.
- Return shipping costs are covered only for items that are defective, damaged, or incorrect.
Please note: This return policy primarily applies to products with manufacturing defects or damage incurred during transit. All other situations will be evaluated on a case-by-case basis.
Exchanges
- We offer exchanges for items that arrive defective, damaged, or not as described, as well as for size or color changes (excluding sale and custom items).
- To request an exchange, please contact us for a prepaid return label.
- Once the returned item is received and inspected, a replacement will be shipped.
Refunds
- Refunds are issued within 2 business days after we receive and process your return.
- Depending on your payment provider, it may take up to 3 business days for the refund to appear in your account.
- Partial refunds may be issued if items are returned in less than original condition.
Customer Care
Every product we offer is thoughtfully selected and crafted, and we strive to provide the same level of care to our customers. If you have any questions or need assistance, our support team is always happy to help at [email protected]