Shipping and Delivery
At Fanaticswear, we are committed to delivering your orders swiftly and reliably through our efficient shipping services.
Shipping Time
Your delivery time consists of two main phases:
- Processing Time: This includes order verification, preparation, and packaging. Processing times may vary based on your location and the speed of our internal processes.
- Shipping Time: This refers to the time it takes for your package to arrive after it has been shipped. Shipping duration depends on the method chosen and the destination.
Order Cutoff Time: Orders are processed according to Pacific Standard Time (GMT-08:00). During peak periods, such as holidays or promotional events, delivery times may be extended.
We partner with trusted carriers like USPS, UPS, FedEx, and DHL to ensure timely and secure deliveries.
Estimated Delivery Timeframes
| Product Type | Processing Time | Shipping Time | Total Delivery Time |
|---|---|---|---|
| Custom Sneakers & Shoes | 3-5 business days | 7-14 business days | 10-19 business days |
| Apparel | 3-5 business days | 7-14 business days | 10-19 business days |
Orders are processed Monday through Friday, excluding federal holidays, based on Eastern Standard Time.
Shipping Costs
- Standard Shipping: $4.95
- Free Shipping: For orders over $99
Tracking Your Package
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can track your package on our website.
- Please allow 5-7 business days for carriers to update tracking information. If no updates are available after 10 business days, contact us at [email protected].
Shipping Delays
If your order has not been delivered within 45 calendar days, please email us at [email protected] to request a full refund. We aim to respond to all inquiries within 12 hours.
Undelivered Packages
If your package is marked as delivered but you cannot locate it:
- Double-check your delivery area.
- Contact the shipping carrier for assistance.
- If the issue persists, reach out to us at [email protected] for further support.
Incorrect Addresses
Please review your shipping details at checkout to ensure accuracy. If an error is identified, contact us immediately at [email protected]. We cannot guarantee delivery for incorrect or incomplete addresses.
Duties & Taxes
Any customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer. Fanaticswear is not liable for these charges or delivery failures resulting from:
- The package being rejected by the recipient.
- Failed delivery after multiple attempts.
We reserve the right to cancel orders at our discretion without guaranteeing a refund.
For any questions about our shipping policies, please email [email protected].
Contact Information
MSL COMMERCE LTD
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
- Email: [email protected]
- Phone: +44 7822 017199
- Support Hours: Mon – Fri: 8AM-5PM PST